Refund & Cancellation Policy
At Bertum Education and Career Hub, we value our clients and strive to offer quality education and career services. This policy outlines the terms under which clients can request refunds or cancel their enrollment in our programs, workshops, trainings, and other services.
Refund Policy
a) Non-Refundable Services
All training fees, consultation charges, and digital products (such as downloadable materials, e-books, lesson templates, and recorded webinars) are non-refundable once purchased or accessed.
Certificates of completion issued after participation are also non-refundable.
b) Partial Refunds (if applicable)
We may consider partial refunds under the following circumstances:
If the client cancels within 48 hours of payment and before accessing or attending any part of the program.
If a technical issue on our end prevents access to services and we are unable to resolve it.
c) Refund Processing
Approved refunds will be processed within 7–14 business days via the original method of payment or through mobile money transfer.
Cancellation Policy
a) Program/Training Cancellation by Client
If you wish to cancel your enrollment, please notify us in writing at least 3 days before the program start date.
Cancellations after the program has begun will not qualify for a refund.
b) Program/Training Cancellation by Us
If Bertum Education and Career Hub cancels a scheduled program, clients will be:
Offered a full refund, or
Given the option to defer to the next available session at no additional cost.
No-Show Policy
If a client does not attend a scheduled session or training without prior communication or approval, no refund or credit will be given.
Substitution
If a client cannot attend a program, they may nominate a substitute (another eligible participant) by providing written notice 24 hours before the start of the program.
Contact Us
If you have any questions or would like to request a refund or cancellation:
📧 Email: info@bertumeducationandcareerhub.com
📞 Phone: +254796622720